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Customer Portal - Terms of Use

Your access and use of the “Customer Portal" constitutes your agreement to these Terms of Use.
The Customer Portal is owned and operated by PetSure (Australia) Pty Ltd ABN 95 075 949 923.
"We", "our" and "us" refers to PetSure (Australia) Pty Ltd. "You" and "your" refers to the person accessing and using the Customer Portal. "Customer Portal" refers to the information, text, graphics, services and other data contained under the domain name www.petsure.com.au
These Terms of Use apply to your access and use of the Customer Portal and operate concurrently with the Terms of Use for our website located on the www.petsure.com.au domain name. To the extent of any inconsistency, with regard to your access and use of the Customer Portal, these Terms of Use prevail.
The Customer Portal enables you to view and manage details relating to pet insurance policies you hold with us.
The Customer Portal may also contain links to third party websites. We and our related entities do not make any representations as to the contents of any third party websites.

Accessing Customer Portal

You are only able to access the Customer Portal if you have successfully ‘signed up’. You become registered by accurately completing the details requested by us on the sign-up pages of the Customer Portal. The details requested on these pages relate to information about you and your current pet insurance policy you hold with us. On registration, you will get an email to confirm your email address. The email will have a link which will take you to login page of customer portal. You will then use your ‘login’ to access the Customer Portal. This process is required only for the first time. You can use either your policy number or email address for ongoing access to Customer Portal.
You must not provide details of your ‘login’ to any other person. You must not allow any other person to use your ‘login’. You must not use another person's ‘login’ and may only use the Customer Portal to view or manage information relating to another person or their insurance policies with their express authority.
You will remain registered where you use your ‘login’ at least once in a two year period. Should you not use your ‘login’ to access the Customer Portal for a period of two years, or other period of time we determine, you will be deemed an "Inactive User" and your access to the Customer Portal will be terminated.

Web analytics

We use Google Analytics to collect data about your interaction with the portal. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:

your device’s IP address (collected and stored in an anonymised format)
device type, operating system and browser information
geographic location (city)
referring domain and out link if applicable
search terms and pages visited on our portal
date and time when pages were accessed on our portal

If your web browser has Do Not Track enabled on Google Chrome Browser, Google Analytics will not track your visit.

Terminating access to the Customer Portal

We reserve the right to terminate your access to the Customer Portal at any time for any reason. We will endeavour to notify you if this occurs. You may terminate your access to the Customer Portal at any time by contacting us and giving us notice to that effect along with sufficient information to enable us to identify your ‘login’.
Where your access to the Customer Portal is terminated by us, by you or as a result of you becoming an ‘Inactive User’, you must immediately cease using the Customer Portal and not directly or indirectly access or use the Customer Portal further.

The Restrictions of use

In addition to any activity not explicitly permitted or prohibited above, you must not directly or indirectly or via any third party:

use the Customer Portal for any other purpose other than as a legitimate customer of ours;
take any action which may disrupt access to, cause damage to, or interfere with, the proper operation of the Customer Portal;
use, copy, reproduce, alter, modify or display in public, any content or data from the Customer Portal;
incorporate into or store any information or data from the Customer Portal in any other website, electronic retrieval system, database, publication or other work in any form;
create a link to the Customer Portal from another website;
use the Customer Portal other than as specifically permitted by these Terms of Use.

To the maximum extent permitted by law we exclude liability (including for negligence) to any person arising directly or indirectly from accessing, using or being unable to access or use, the information or data provided by the Customer Portal.

Indemnity

If you breach these Terms of Use, you agree to indemnify us for any loss that we may suffer or any costs that may be incurred from your breach.
Any failure by us to exercise any right, power or remedy under these Terms of Use shall not operate as a waiver of our rights.

Intellectual Property

All intellectual property in the Customer Portal – including the PetSure trademarks and copyright in the information, text, graphics, services and other data – is owned by us and no part of the Customer Portal may be reproduced, stored, modified, adapted, uploaded to another location or produced for display in public in any form without our prior written approval.

Jurisdiction

The law applicable to the Customer Portal and to disputes arising out of the Customer Portal is the law of the State of New South Wales, Australia.

Privacy – Our commitment to you

We are committed to protecting your privacy. The privacy section of your product disclosure statement explains how we collect, use and disclose the personal information you provide to us. additional information on how we handle your personal information is available in our privacy policy.

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